How Axis Services Group collects, uses, and protects personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated — 1 April 2026
Axis Services Group Pty Ltd (ABN 58 120 389 942) (Axis, we, us, our) is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website (axisplumbing.com.au), enquiry forms, employment applications, and business communications.
We may collect the following types of personal information.
Name, email address, phone number, and postal address.
Company name, role or title, and industry.
CV or resume, qualifications, and employment history (job applicants only).
IP address, browser type, pages visited, and session duration, collected automatically via cookies.
The content of emails, form submissions, and other communications with us.
We collect information directly from you (via enquiry forms, employment applications, and email) and automatically (via cookies and analytics tools).
We use your personal information to respond to enquiries, tender invitations, and service requests; to process employment applications and manage recruitment; to provide services to our clients and manage project documentation; to send you information you have requested about our services; to improve our website and digital communications; and to comply with our legal obligations and contractual requirements.
We do not use your personal information for unsolicited direct marketing without your consent.
We may disclose personal information to head contractors and principal clients where required for project delivery and prequalification; to service providers who assist with IT infrastructure, human resources, legal, and accounting matters (each bound by confidentiality obligations); to regulators and government agencies where required by law; and to our related entities, including subsidiaries operating under the Axis Services Group umbrella.
We do not sell your personal information to third parties.
Axis takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. These measures include secure document management, access controls, and industry-standard IT security practices.
However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
You have the right to access your personal information held by Axis and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within 30 days.
Our website uses cookies to improve functionality and analyse usage. Cookies are small files stored on your device. You may disable cookies through your browser settings, though this may affect website functionality.
We use analytics tools (such as Google Analytics) that may collect anonymised usage data in accordance with their respective privacy policies.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
For privacy enquiries, access requests, or complaints, please contact our Privacy Officer at Axis Services Group, 5 Nelson Avenue, Padstow NSW 2211, by email at info@axisplumbing.com.au, or by telephone on +61 2 9708 5666.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Privacy enquiries, access requests, and complaints can be directed to our Privacy Officer at info@axisplumbing.com.au.