Reactive response
Live dispatchers, around the clock. Critical faults acknowledged within two hours, urgent within four, routine the next business day. The nearest qualified technician attends, and a written report lands within a day of completion.
Our clients place their trust in us to keep hospitals, commercial portfolios, and institutional facilities operating without interruption. Around 140 dedicated staff deliver planned, reactive, and compliance maintenance from offices across Australia, under a single contract.
We separate the work deliberately, because the response is different. Reactive keeps buildings running when something fails. Preventative keeps the failure rate low. Compliance keeps the paperwork current and the building insurable.
Live dispatchers, around the clock. Critical faults acknowledged within two hours, urgent within four, routine the next business day. The nearest qualified technician attends, and a written report lands within a day of completion.
Quarterly, six-monthly, and annual programmes tailored to each facility. Scheduled in coordination with building managers, tracked against an asset register, and reported monthly against service level metrics.
Testing, certification, and records for backflow, thermostatic mixing valves, fire, emergency lighting, and HVAC systems. Submitted to the relevant authority on the required cadence, with documentation available on request.
Every maintenance contract is built around the applicable Australian standards for the building type, and reported on the cadence required by each one. A summary is below.
| Standard | Scope | Reporting cadence |
|---|---|---|
| AS 1851 | Routine servicing of fire protection systems, hydrants, hose reels, sprinklers, detection | Monthly, six-monthly, annual |
| AS/NZS 2845 | Backflow prevention devices, annual testing and registration with the water authority | Annual |
| AS/NZS 4032.3 | Thermostatic mixing valves, temperature and flow verification for healthcare fixtures | Annual |
| AS/NZS 3500 | Hot water systems, legionella risk audits, temperature and flush testing | Quarterly to annual, by risk profile |
| AS 2293.3 | Emergency and exit lighting, function and duration testing, battery replacement | Monthly, annual |
| AIRAH DA 19 | HVAC maintenance, filter and coil service, refrigerant and belt inspection | Quarterly to annual, by system type |
| ISO 9001 | Quality management system, certified across the group | Annual surveillance audit |
| ISO 14001 | Environmental management system, certified across the group | Annual surveillance audit |
| ISO 45001 | Occupational health and safety management system, certified across the group | Annual surveillance audit |
Our maintenance contracts are written around a defined scope and a defined fee. Planned preventative visits, statutory compliance testing, reactive callouts, compliance documentation, and the reporting dashboard are included in the monthly rate. Minor reactive works are covered within a fair-use allowance, set during contract negotiation and visible in the contract itself.
Where specialist trades are required, we coordinate the work, manage the contractor, and pass through the cost at the rate we are quoted. There is no callout premium on standard hours, and no separate invoice for records we are already required to keep. Breaches of the response service level are remedied with a written service credit against the following month.
Pricing is set per portfolio, based on building type, asset count, and the compliance profile. We prepare the scope, the schedule, and the fee in the same document, so the comparison is straightforward.
A short list of the facilities and portfolios under current or recent maintenance contract with Axis.
Multi-venue maintenance contract across the state's major stadia and entertainment precincts, covering planned, reactive, and compliance work under a four-year term.
Government · New South Wales
Planned and reactive hydraulic, mechanical, and essential services maintenance across the campus building stock, coordinated with internal facilities teams.
Education · Brisbane, QLD
Ongoing maintenance and compliance programme across teaching, research, and residential facilities, with reporting aligned to the university's asset management system.
Education · Sydney, NSW
We are happy to walk through scope, compliance obligations, and where Axis might fit alongside an existing facilities team. A short conversation is usually the best place to begin.